The scope of this policy

This policy applies to all INSULYNC users, including Patients and Doctors, and to all INSULYNC platforms and services, including our apps, websites, features, and other services (collectively, the "INSULYNC Platform"). Please remember that your use of the INSULYNC App Platform is also subject to our Terms of Service.

The data we collect

When you use the INSULYNC App Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:

• Account Registration. When you create an account with INSULYNC, we collect the information you provide us, such as your name, email address, phone number, birth date, gender. You may choose to share additional info with us if you are registering as a Patient, like your current weight
• Device Information. We collect information about the devices you use to access the INSULYNC App Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
• Communications Between Patients and Doctors. To facilitate communication, we provide in-app messaging between Patients amd Doctors without sharing either party’s actual phone number with the other. In order to provide the communication service, we collect information about these communications, including the participants’ details, the date and time, and the contents of SMS messages
• Address Book Contacts. You may set your device permissions to grant INSULYNC access to your contact lists and direct INSULYNC to access your contact list, for example to help you refer friends to INSULYNC. If you do this, we will access and store the names and contact information of the people in your address book.
• Cookies, Analytics, and Third-Party Technologies. We collect information through the use of "cookies", tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the INSULYNC App Platform and interact with INSULYNC advertisements, to make your INSULYNC experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the INSULYNC App Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, the Platform will may not work as is intended
• Third-Party Services. Third-party services provide us with information needed for core aspects of the Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your experience. These third-party services include background check providers, marketing providers, and other businesses.
• Referral Programs. Friends help friends use the INSULYNC App Platform. If someone refers you to INSULYNC, we will collect information about you from that referral including your name and contact information.
• Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

How we use Personal data

We use your personal information to:

• Provide the INSULYNC App Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:(i) Verify your identity and maintain your account, settings, and preferences;(ii) Record your health readings and keep track of your progress; (iii) Create reminders to take your readings; (iv) Allow Doctors to schedule appointments for patients (v) Collect feedback regarding your experience
• Maintaining the Security and Safety of the INSULYNC App Platform and its Users. In order to do this, we require that we (i) Authenticate users; (ii) Verify that the Hospitals and their respective Doctors are registered to use the platform (v) Find and prevent fraud; and (vi) Block and remove unsafe or fraudulent users from the INSULYNC App Platform.
• Providing Customer Support. INSULYNC uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes
• Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

How we share your information

We do not sell your personal information. To make the INSULYNC App Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.

• Patient information shared with Doctor: Upon registering on the Platform Users can select the option to allow monitoring of their readings with their Doctor, we share with the Doctor the Patient’s daily records of their blood pressure and/or glucose readings, Patient's statistics (like approximate number of low, normal or high readings), and any additional information the Patient includes with their readings i.e. Notes. Upon the scheduled date of the next appointment with the Doctor, we share with the Doctor, additional summary of the Patient's readings e.g. A1C (Glycosylated) derived on the INSULYNC app.
• Doctor information shared with Patient: Upon registration, we will share with the Patient, the Doctor’s name, preferred pronouns,email and Hospital when they select the option to link with their Doctor
• Sharing With Third-Party Service Providers for Business Purposes. Depending on whether you\’re a Patient or a Doctor, INSULYNC may share the following categories of your personal information for a business purpose to provide you with a variety of the INSULYNC Platform’s features and services: (i) Personal identifiers, such as your name, email address, phone number, date of birth, patient identification number (if registered with a Hospital), Hospital's information; (ii) Patient Record information (iii)Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers
• For Legal Reasons and to Protect the INSULYNC App Platform. We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to: (i) Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request; (ii) Respond to legal process (such as a search warrant, subpoena, summons, or court order); (iii) Enforce our Terms of Service;(iv) Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or (v) Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.
• In Connection with Sale or Merger. We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
• Upon Your Further Direction. With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the INSULYNC App Platform. This means we keep your profile information for as long as you maintain an account.We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties. If you request account deletion, we will delete your information as set forth in the "Deleting Your Account" section below.

Your Rights And Choices Regarding Your Data.

As explained more below, INSULYNC provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

• Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the INSULYNC App Platform.
• Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the INSULYNC App Platform (such as receiving a notification to record your readings).
• Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
• Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, it may affect key features of the INSULYNC App Platform.
• Deleting Your Account. If you would like to delete your INSULYNC account, you can request for account deletion at any time through the Settings > Privacy menus in the INSULYNC app. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

Children’s Data

INSULYNC is not directed to children, and we don’t knowingly collect personal information from children under the age of 15. If we find out that a child under 15 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 15 has given us personal information, please contact us on the email provided in this policy

Changes to this policy

We may update this policy from time to time as the INSULYNC Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the INSULYNC Platform or by some other method of communication like email. When you use INSULYNC, you are agreeing to the most recent terms of this policy.